Becoming a Member and Payments

1. Membership plan details, including fees and payment dates, are outlined on the website at the time of joining and confirmed via email to the registered email address.

2. Our memberships are available for an initial minimum term of 1 or 12 months. These options are subject to availability at the club.

3. Memberships may be paid in full up front or by monthly Direct Debit. Where payment is made by monthly Direct Debit, a joining fee will be applied and included in the total membership fee.

4. For new members who are paying via Direct Debit, your first payment, including any joining fee, will be paid upfront by card payment. Your recurring payments will then be collected monthly by Direct Debit starting one month after your initial start date.

5. Late Direct Debit payments may result in additional charges for extended credit, administration fees, suspension, cancellation, or referral to a debt collection company.

6. Membership fees may increase with a minimum of 14 days' notice, but not during the initial minimum term.

Products and Services

7. Personal trainers at our clubs are self-employed, and any services they or any third parties provide are agreements between you and them. We are not liable for or responsible for payments made to a personal trainer or third party. Arrangements for PT and other third-party services must be made directly with the trainer or party.

8. Pricing and availability of PT sessions are set by, and at the discretion of, the personal trainers.

9. The group exercise class schedule can be viewed and booked through the V member app.

10. Members no longer able to attend a booked class must cancel at least 24 hours before the start time of the class. Repeated non-attendance of booked classes may result in member's class booking access being revoked.

Freeze your Membership

11. Members may request to freeze their membership after the first month for any reason, for a period of 1 to 3 months, at a cost of £50 per month. All freeze requests must be submitted via email to team@v-london.co.uk at least 10 working days prior to the next payment date. Freeze periods align with monthly billing cycles. Members must specify the desired freeze duration (1–3 months) at the time of request. If no duration is specified, the membership will be automatically reactivated after one month.

12. Medical, relocation, or other acceptable reasons may qualify for a free freeze of 1 to 3 months with evidence provided. Longer free freeze periods will be offered for specific medical reasons, such as pregnancy.

13. Frozen months do not count towards member's initial minimum term.

14. Members who pay upfront can request to freeze by contacting Membership Services on team@v-london.co.uk.

15. A membership cannot be cancelled while it is in a frozen state. Members must first reactivate their membership and remain active for a minimum of one full month before a cancellation request can be processed. Standard cancellation notice periods and any applicable fees will apply from the date of reactivation.

Cancel your Membership

16. To cancel your membership, you must provide at least 1 full calendar month’s notice. Cancellation requests must be submitted via email to team@v-london.co.uk. Your cancellation will be confirmed by email once processed. If you do not receive confirmation, it is your responsibility to follow up with the team.

17. If you pay your membership fees monthly by direct debit, you can cease your membership to coincide with the end of your initial minimum term by giving 1 full calendar months’ notice. Unless cancelled or you opt to take out a different membership plan with effect from the end of the minimum term, your memberships will be renewed into a new contract with the same minimum term.

18. Once your membership is renewed, as a loyalty discount, you can cancel at any time by giving a 1 full calendar months' notice. Depending on your direct debit collection date, this may require you to pay for the period between your direct debit date and cancellation date.

19. If you decide to cancel your membership before the end of the initial minimum term, you have two options. You can either pay the remaining balance for the full term, and your membership will end on the final day of the minimum term, or you can pay a settlement fee to leave immediately, which will include the accrued charge for credit.

20. The settlement fee is the total discount and rate reduction you received through the contract length originally chosen, when compared to the 1-month flexible rate. (For example, you request to cancel after 3 months of your agreed 12-month minimum term. The difference between the 1-month price and 12-month price is £30 per month, so you are required to pay £30 x 3 = £90.) The monthly fees used for the calculation of your settlement fee are the ones that are currently in place.

21. If your circumstances change significantly and make it impossible for you to use your club's facilities (such as for medical reasons, job loss, or moving house further than 5 miles from the club), you can cancel without additional fees or charges for credit. Contact our member services team on team@v-london.co.uk and provide suitable evidence to support (such as doctor's note or notice of termination of employment).

22. To cancel your membership for medical reasons, you will need to give us notice and provide the documents we ask for as proof of the change in your circumstances. Your membership will not be cancelled, or any fees refunded, until this evidence is provided. (Refunds may be considered when a membership has been purchased on a Paid in Full agreement. This does not apply to memberships paid by Direct Debit).

23. Your membership can be cancelled if you violate the Club Etiquette.

24. If you pay your membership fees upfront in one single lump sum, your membership will automatically end once you have completed this term, unless you choose to renew your membership.

Miscellaneous Terms

25. Members must be 18 or older.

26. You agree to consent to have your photograph taken for the purposes of your membership and to comply with our ‘Club Etiquette. Our gym rules are displayed in your club and online. We may change our Club Etiquette if we feel this is reasonably necessary.

27. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.

28. On occasions where facilities are unavailable, you will not be entitled to any partial or full refund or compensation. You will also not be eligible for an early cancellation without fees. We will endeavour to advise you in advance, where possible,e unless the issue is urgent. Where possible, we will try to ensure that any such disruptions are in off-peak hours and are kept to a minimum.

29. We will not be liable or responsible for any failure to perform any of our obligations under this agreement which are caused by any event that is outside our reasonable control.

30. Our staff, agents and subcontractors are not medically qualified so if you have any doubts about your fitness or capability to exercise, we strongly recommend that you get advice from a doctor first. For safety reasons, you are responsible for correctly using all club facilities and reading club signs and agreeing to keep to the conditions in the Member Health Pledge, which is available in our clubs and online. We strongly advise that all members complete an induction to the gym, and you should ask for one if we do not offer you one. If you are not sure how to use any equipment, always ask a member of staff.

31. We can transfer all or any part of our rights or responsibilities under this contract to another organisation, but this will not affect your rights under the contract.

Information About Us

32. Clubs operated under the V brand are owned and operated by V Berkeley Square Ltd (company number 15484021), which is a company registered in England and Wales.

33. If you have any questions or complaints, please contact your club’s General Manager or Membership Services on team@v-london.co.uk.

34. We can make reasonable changes to these terms and conditions at any time. Additional terms and conditions might be agreed on specific membership types e.g., corporate, partnerships, promotions etc. Such terms will be shown in conjunction with any offer or agreement and may supersede these terms, which will be agreed in writing.

Lockers & Lost Property

35. Lockers may be available for use by members and guests whilst they are on the club’s premises, subject to availability.

36. Members and guests must ensure that the contents of lockers are removed at the end of their visit. Only members who have paid to hire a locker may have personal items left in their lockers overnight.

37. Lockers remain the property of the club and under no circumstances can be shared with another member.

38. The club reserves the right to open lockers without the member/guest’s permission or the member/guest being present, and to remove the contents if lockers have not been emptied after the member/guest's visit.

39. All bags must be kept in lockers and should not be taken into the fitness areas.

38. Property cleared from lockers, or left on the premises shall be held for a reasonable duration, dependent on storage available onsite. Unclaimed items will be disposed of.

39. V Berkeley Square Ltd will not be held liable for the loss/theft of any belongings.

General Class Booking Terms

40. All group exercise classes can be booked via the V member app. Booking is based on a "first come, first served" basis.

41. Members who book in advance are guaranteed a space at their class, over members who have not booked.

42. Members who choose not to book in advance via the app will not be guaranteed a space in the class.

43. Advance bookings can be made 7 days in advance. All bookings will open at 7:30 am.

44. Classes can only be booked on behalf of the individual booking member.

45. Members will receive an automated confirmation email of successful booking. We advise that this be retained.

46. If the member has not booked, they must let reception know they are attending the class.

47. Bookings are made via the V London app.

48. All normal terms and conditions of membership apply. These can be found above.

49. By accessing and using the class booking system, you indicate that you accept the terms and conditions of the website.